Reelhouse Media Ltd. (“Reelhouse”, also referred to herein as “us” and “we”) is committed to protecting the privacy and security of your Personal Information throughout your relationship with us. Like you, we care about how personal information is used across the Internet and treat your information in the same way we would want our own information to be treated. In this Privacy Policy (the “Policy”), capitalized terms not otherwise defined herein have the meaning provided in our Terms of Service.
This Policy explains the types of Personal Information we collect from a user of Reelhouse’s products and services, including but not limited to products and services made accessible through the Reelhouse website or other technology platforms owned by Reelhouse (collectively, the “Reelhouse Services”), how the Personal Information is used and disclosed, and the steps we take to ensure that your Personal Information is handled appropriately in the course of providing the Reelhouse Services.
By providing Personal Information to Reelhouse, you agree and consent that we may collect, use, and disclose your Personal Information in accordance with this Policy. Unless permitted by law, Reelhouse does not collect, use, or disclose Personal Information without consent.
What is Personal Information?
"Personal Information" means any information, recorded in any form, about an identifiable individual, other than business contact information (e.g., name, title, and business address). This Policy does not cover business contact information or aggregated data from which the identity of an individual cannot be determined. Reelhouse retains the right to use business contact information or aggregated data in any ethical way that it determines appropriate.
Why Reelhouse collects and uses Personal Information
Reelhouse collects and uses Personal Information for the purposes of delivering the products and services you have requested, managing your account and providing you with customer support, performing research and analysis about your use of, or interest in our products, services, and content, or products, services or content offered by others, communicating with you by e-mail, postal mail, telephone and/or mobile devices or other technology platforms, enforcing our terms and conditions, managing our business and performing functions as otherwise described to you at the time Personal Information is collected.
The Personal Information Reelhouse gathered from customers enables us to personalize and improve the Reelhouse Services and to allow our users to set up a user account and profile that can be used to interact with other users through the Reelhouse website. In connection with the Reelhouse website, we request and display some Personal Information to other users and visitors of the Reelhouse website, which allows users to identify and interact each other. This can include allowing a Video Creator to identify those users who are interested in or who have purchased or otherwise acquired rights in such Video Creator’s products or services made available through the Reelhouse Services.
Reelhouse may also collect Personal Information that you submit to us through our social media sites, including through Facebook and Twitter.
The Personal Information that we collect may include, but is not limited to your name and contact information (including email address). If you make a payment through the Reelhouse website, we may also collect your credit card number and/or other payment information from you.
Personal Information about users of the Reelhouse Services will be collected, to the extent possible, directly from the user concerned. Unless permitted by law, no Personal Information is collected about a user without first obtaining the consent of such user for the collection, use and disclosure of that Personal Information. You can change your consent preferences at any time, upon providing reasonable, advance notice, by contacting Reelhouse as detailed at the end of this Policy.
When Reelhouse may disclose your Personal Information
Reelhouse may disclose Personal Information when an individual has provided consent for such disclosure. Further, Reelhouse may disclose information in the following circumstances:
- Reelhouse is required or permitted by law or by order of a court, tribunal, or administrative agency;
- Reelhouse believes, on reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
- The information is public; or
- For such other purposes as may be introduced to this Policy from time to time upon notice being given to the user. For certainty, you hereby agree that sufficient notice includes making the Policy available on the Internet.
Additionally, Reelhouse may disclose Personal Information to the Video Creator when a user purchases or otherwise acquires rights in: (i) a Video Creator’s products or services made available through the Reelhouse Services; or (ii) third party products or services affiliated with such Video Creator, and made available through the Reelhouse Services, so that the Video Creator can communicate with the user in accordance with applicable laws. At all times, the Video Creator must comply with applicable privacy legislation, including Canada’s Anti-Spam Legislation ("CASL"). Without limiting the liability disclaimer provisions of the Terms of Use, Video Creator and user hereby confirm that under no circumstances will Reelhouse be liable for any breach of any privacy legislation, including CASL, by Video Creator or any party affiliated with Video Creator. In the event that Reelhouse determines that sensitive Personal Information has been provided to Reelhouse, we will not disclose such Personal Information unless it is required by law or we otherwise have your consent. Where obliged or permitted to disclose Personal Information without consent, Reelhouse will not disclose more Personal Information than Reelhouse reasonable believes is required.
Where Reelhouse shares Personal Information with organizations that perform services on its behalf (e.g., to process credit card payments, etc.), we will require those service providers to use such information solely for the purposes of providing services to Reelhouse and to have appropriate safeguards for the protection of that Personal Information. However, where Personal Information is stored outside of Canada (e.g., the United States), it may be subject to the laws of that country and no contractual provision can override those laws. Similar to Canadian law, law enforcement agencies in the U.S. may obtain access to Personal Information but only where access is permitted by U.S. or Canadian law.
In the event that Reelhouse intends to sell or transfer ownership or control of any or all of its business, operations or services to a third party, Reelhouse may transfer personal information to a potential buyer both before and after the purchase.
We limit collection of your Personal Information through the website
We also receive and store certain types of information whenever you interact with us. Reelhouse may, for example, communicate with you generally about products and services if you consent to such communications.
In addition, like many websites, Reelhouse uses “Cookies”, and we obtain certain types of information when your web browser accesses Reelhouse’s website. When you view our website, we may store some information on your computer. Reelhouse uses Cookies for authentication and control of access to the secure areas of its website; your username and password are stored in a Cookie for your convenience. Cookies save your preferences while you are at our website so that you do not have to fill out forms or other areas with information you may have already provided. This will be used to determine ways to improve our websites, products or services. For example, Cookies allow us to tailor a website to better match customer preferences.
With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Internet Browser instructions or help screen to learn more about these functions. If you block or otherwise reject our Cookies, your use of Reelhouse may be limited.
We limit retention of your Personal Information
Reelhouse only retains Personal Information for as long as is required to fulfil the purposes listed above or as otherwise required or permitted by law (e.g., record keeping requirements prescribed by the Canadian Revenue Agency for tax purposes).
We keep your Peronal Information up to date and accurate
Reelhouse keeps your Personal Information as up to date, accurate and relevant as is required for its intended use.
You may request access to the Personal Information we have on record in order to review and amend the information, as appropriate. In circumstances where your Personal Information has been provided by a third party, we will refer you to that party. To access your Personal Information, please contact Reelhouse as detailed at the end of this Policy.
The security of your Personal Information is a priority for Reelhouse
We take steps to safeguard your Personal Information, regardless of the format in which it is held, including appropriate physical, procedural and technical security with respect to its offices and information storage facilities. Reelhouse limits access to your credit card information to those companies or individuals that are essential to and directly involved in payment processing.
Where Reelhouse shares Personal Information with organizations that perform services on its behalf, we will require those service providers to take the necessary precautions to protect the Personal Information.
What about Third-Party Advertisers and Links to Other Websites?
Our website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.
These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called “ad networks” or “network advertisers”), including information about how to opt-out of their information collection. You can access the Network Advertising Initiative at http://www.networkadvertising.org.
We provide access to your Personal Information stored by Reelhouse
Reelhouse endeavours to provide access to Personal Information within a reasonable time following your request. Reelhouse may decline to provide access to Personal Information in certain limited circumstances, including where permitted or required by law.
Changes to this Privacy Policy
Reelhouse may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting such changes on our website or by sending you an email. Users are bound by any changes to the Privacy Policy when ha user uses the Reelhouse website after such changes have been first posted.
We respond to your questions, concerns, and complaints about privacy
Reelhouse will investigate all complaints and will take all reasonable steps to resolve privacy-related issues.
If you have questions about access to your Personal Information or Reelhouse’s collection, use, management or disclosure of Personal Information or if you wish to withdraw or change your consent preferences, request deletion of your personal data, request your data be delivered to yourself or a 3rd party, or object to profiling or automated decision making that could impact you: please contact us by email at privacy@reelhouse.org.